Do you offer exchanges/returns?
Please see our terms and conditions page for full details, but simply put...yes we do. We want you to love your wheel, so if you don't for any reason then we will happily exchange it or refund you. Please contact us at email@example.com within 14 days of receipt of your goods to arrange an exchange or refund. Our policies do not affect your statutory rights in any way.
Do you design custom wheels?
Absolutely. Because we hand-make every single wheel ourselves we are more than happy to get creative so that you get the design you want. Obviously it can take a little longer to find what you are looking for and it may cost a little more to make, but we will give anything a try. We even have a partner who can print specific designs onto our mats. Please contact us at firstname.lastname@example.org, or use the contact form on this website for bespoke enquiries.
How big are your wheels?
All of our wheels are one size; 315mm in diameter and around 160mm wide. We are working hard to offer a larger diameter version in the near future. We'll keep you posted.
What mats do you use on your wheels?
Basically...the best ones that we have found in terms of comfort and durability. Trust us, we have tried a lot of yoga mats. They are 6mm thick and made to European standards. They are made from the latest environmental polymer resins and are 6-P, Phthalate, AZO, DOP, Phenol and heavy metal free. Basically nothing nasty at all.
Will the mat on my wheel last forever?
Most of our customers will have used various yoga mats in the past and will know that nothing lasts forever. However, by using your wheel on a yoga mat and wearing suitable clothing, i.e. no metal studs etc, it will last a very long time.
What if my mat gets damaged/deteriorates after years of use/I fancy a change of colour?
Accidents happen, mats wear out and tastes change. Don't panic. We designed our wheel so that it can be re-matted. For the cost of shipping and the materials to re-mat it, we will make your wheel as good as new. A LIMITLESS wheel is for life.
How long will my wheel take to get to me?
We hand-make each one of our LIMITLESS wheels to order. As such it may take up to 3 weeks to ship a wheel order. We control our online order system to ensure that we do not take on more orders than we can reasonably expect to handle within a 3 week time frame. If our order system shows an item as being out of stock it is because we are busy fulfilling orders already submitted to us. At times where we are experiencing heavy order volumes we will post updates on our website as to when we will be taking further orders. If an order cannot be completed within 3 weeks we will contact the customer concerned with an updated timeline or the offer of a full-refund. It will be completely the customers choice which of these options they wish to pursue. We take this policy very seriously indeed.
How are orders shipped?
We pack our wheels up nice and securely and send them out with myHermes. If you are ordering from outside of the UK and are unable to process your order automatically through our online shop please contact us through the online form on this website and we will see if we can help.
Do you offer bulk/teacher/studio discount?
We do for orders of 5 wheels or more, but please be aware it may take up to 5 weeks to fulfill a larger order. Please contact us at email@example.com to discuss bulk/teacher/studio orders.
Who are your ambassadors, I've never heard of them?
They are people that we have met, that we like and that we respect for a wide variety of reasons. None of them asked to be ambassadors, we asked them. They are good people and we are sure that they can have a positive influence on your yoga practice, all-round health and fitness and general outlook on life. Give them a follow on Instagram, we have.
Do you sponsor yoga challenges?
Please contact us at firstname.lastname@example.org to discuss sponsorship of yoga challenges. Please note that if we do it will not be for the sake of our own publicity or profit. We are interested in people who help other people, positive changes and good stuff in general :-)